Thursday, February 15, 2018

Five Reasons to Consider Managed Services

By: Chris Charette   Categories:Thought Leadership, Managed Services

Five Reasons to Consider Managed Services
As discussed in a past blog, while technology continues to evolve, the complexity of managing your businesses’s IT infrastucture has also increased significantly and that creates a big challenge. There are so many systems that need to be monitored, maintained and updated, in addition to issues requiring fixes. The biggest challenge facing businesses large and small is properly allocating the right people, talent and skills.

According to IDC research, the top four corporate imperatives of organizations today are the following:
• Drive down operational costs
• Strengthen customer relationships
• Improve financial management
• Lead in product innovation and/or market position

The importance of IT in business
The success factors for every business are different. However, choosing the right technology and managing it effectively will have a huge impact on your user’s productivity, your IT infrastructure expenses and your IT staff’s productivity. Information technology is the only technology that can provide the opportunity to analyse data and plan your business journey accordingly. It also provides you a plethora of tools that can solve complex problems and plan the future growth of your business.

Overcoming today’s biggest challenges
What are the challenges that keep you awake at night?
IT Complexity: Do you have a wide variety of servers, storage, virtualization, network, security and applications that need to me administered, managed and maintained?

Limited resources: Do you have limited staff managing the infrastructure and applications that runs the business? Are you mostly reactive vs. proactive?

Lack of resources for strategic work: Is your IT team so busy that they cannot make time to evaluate new features or functionality that can help the business grow?

The solution: Managed Services
To understand how Managed IT Services can help you deal with your challenges, you need to understand the value and the benefits such as cost savings, higher productivity, scalability, and enhanced security.

Find out more about the top reasons why you should consider Managed Services:

1. Predictable monthly costs
Pay-as-you-go isn’t the only pricing model for managed services, but pricing, in general, is typically the thing that makes the model attractive. Many organizations have been looking to migrate from a capex model of IT purchasing and management to an opex model that fuels more predictability in costs and greater insights for accurate budgeting and forecasting. Other types of pricing include a flat monthly fee based on the size and scope of your IT network, or monthly pricing by number of users or devices being managed. At the start of a mandate, we recommend an upfront assessment to get a clear picture of needs and evaluate accurate costs based on requirements and scalability needs.
What drives to migrate from traditional inhouse management of IT infrastructure to a managed services model is the need to reduce capex and deliver better services. Businesses that migrate from managing their own infrastructure to an MSP model typically find they can substantially reduce their total IT infrastructure costs.

2. With more uptime, you’ll get higher productivity
Your Managed Services Provider will monitor your network 24/7/365 and if a problem arises, you will be notified immediately. This is feature with tremendous value because the earlier an issue is flagged, the earlier it can be resolved. With 24/7 monitoring, most issues can be proactively resolved before they become huge problems that can result in considerable and costly downtime.

3. More strategic than in-house IT
Managed IT Services are a very cost effective method to manage your infrastructure. This will benefit your business by allocating in-house IT staff to work on more strategic projects that can contribute to your bottom line. If you have a small business, your needs can be covered more effectively by a servicerather than costly in house staff that require many skill sets and levels of expertise. You need to consider an MSP as an extension of your team that will handle all of your IT needs, either on site or virtually.

4. The ability to scale
Consider your MSP as your team of IT experts that are there to help you solve your IT problems as they arise, whether they are big or small. If you add cloud services to the mix, you can also scale up and down to align with your business requirements which is especially interesting when demand fluctuates. This is where the pay-as-you-go feature works best to adapt to flexible work loads.

5. Improved security
You may feel resistance towards using an MSP to manage data security but the model has proven results in actually providing better security than in-house teams. The reason is simple. In most cases a service provider has more and better security expertise on staff than you do.

What are the risks associated with deficient IT support?
- Costly and more expensive downtime
- Productivity Loss
- Increased operating costs
- Increased data and security risks
- Increased risk of disaster
- Technology fragmentation

The emergence of the modern IT leader
Modern IT leaders now manage their business with the same data-driven accuracy, financial transparency, and process discipline as their corporate peers in sales, manufacturing, marketing, human resources, and finance.

Similar to their peers, modern IT leaders rely on services and solutions to manage their portfolio of services, applications, infrastructure, and ...end-user satisfaction. They pride themselves in delivering quality IT services to the business on time, on budget, and at affordable price points. Modern IT leaders use facts to collaborate on the trade-offs needed to maximize business value. IT Support solutions that remove the hassle and risk helps them attain control of their critical IT systems. Cost-only conversations become a thing of the past.

At Sentia, we are proud of being considered trusted partners by our customers by helping them be successful and grow. We can help you map out a business plan with the IT support that is right for your needs and your budget.

For more information:
Visit our Managed Services Resource Center or feel free to call or email me to get a conversation started.

Chris Charette,
Co-Founder, Sentia

Chris Charette

Chris Charette

As co-founder of Sentia, Chris Charette leads the Service Business Development and Services teams and brings a unique perspective as a management team member.

Other posts by Chris Charette
Contact author Full biography

Full biography

Chris has over 18 years of experience in the IT industry, having held various roles within sales, management, and distribution. He is a customer advocate, has a tenacious entrepreneurial spirit and is driven by success. Chris is a graduate of the University of Windsor.