Senior Support Specialist - Microsoft & VMware

Company Description:

Sentia provides real-world IT expertise across a broad spectrum of subject matter enables us to assess, architect, implement and manage high value IT solutions customized for unique business requirements. Sentia is a fast growing, nationally recognized,  IT Solution provider located in Richmond Hill with deep skills in architecting, supplying, installing and managing complex IT solutions such as:

  • Data Centre and Virtualization
  • Data Protection
  • Managed Support 
  • Hosted and Cloud
  • Networking and Security

Job Description:

Sentia is currently seeking a Senior Support Specialist – Microsoft & VMware.

In the team of Network Operations Center of Network Specialists, Support Services Technicians and Technical Specialists, Manager Support Services you will identify gaps in the customer requirements and execute on the recommendations made by Sentia. You will collaborate with highly innovative teams to put designs and solutions into use for our customers ranging from small to large enterprise environments. You will have direct day-to-day contact with the Account Managers and engagement with customers.

We are looking for someone who is hands-on, passionate, demonstrates ownership and is excited about troubleshooting and architecting designs for our clients. You are up to date with the latest technological trends and updates. You’ll have the trust and responsibility of our team as our Network Operations Center will rely heavily on your build. If this challenge excites you, let us know!

Core Responsibilities:

  • Providing an exceptional service and support experience for Customers; following up in a timely manner, root cause analysis, testing remediation, resolving questions, problems and fixes and implementing technology orders. The primary area of specialty would be Microsoft, but support would also extend to other technologies.
  • Supporting internal systems as relate to NOC operations and support
  • Supporting and implementing Sentia hosted cloud solutions as required and scheduled and as pertains to technical expertise
  • Working in conjunction with NOC Manager to develop processes and policies to deliver solutions
  • Follow processes and policies and update documentation and tickets as required

Skills and Competencies:

  • Sound knowledge of Microsoft Server Operating Systems such as Windows Server 2012R2, 2016 and 2019
  • In-depth understanding of Microsoft Active Directory, Exchange (2016/2019), Office 365 and supporting principles
  • Experience with cloud platforms (Azure/ AWS/ GCP) would be considered an asset
  • Basic Networking experience and understanding of underlying principles such a TCP/IP, Subnetting etc.
  • Sound knowledge of VMware vSphere 6.7 or 7.0
  • Must have an in-depth understanding of underlying technologies such as external Storage Systems (SAN/Direct Attached) and Networking required to be part of the VMware infrastructure
  • Conduct reviews and make recommendations on customers’ environments with the aim of improving on existing VMware infrastructure or transitioning physical workloads to a VMware virtual environment.
  • Conduct routine maintenance on customers’ environments by proactively planning for VMware upgrades and patching and updating underlying components such as drivers, firmware etc.
  • Create and maintain documentation for VMware infrastructure
  • Must display initiative and leadership qualities especially customer-oriented focus
  • Possess the ability to manage your time effectively and work in high stress environments

Qualifications and Experience:

  • Degree in Computer Science or equivalent and certifications
  • 6+ Years of experience working in IT field with focus on Microsoft’s enterprise products
  • Extensive Customer Service Skills
  • Microsoft 365 certification such as M365 Certified Messaging Administrator Associate would be considered an asset
  • Microsoft Azure certification such as Azure Administrator Associate would be considered an asset
  • VMware Certifications such as VCP or VCAP


  • Health and Dental Benefits
  • In-office gym for employees
  • Phone Reimbursement Plan
  • Flexible Work Hours
  • Start your morning off with coffee or tea along with breakfast and snacks
  • Quarterly team events
  • On-Site Parking

Submission Requirements:

To apply, please send an email to with the Job Title in the subject heading along with your name.

Following the advice of Canadian health authorities, to mitigate the risk of the potential spread of COVID-19 and support social distancing, all recruiting activities such as interviews will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays during the recruiting process due to the current situation. 

We are an equal opportunity employer and value diversity and uniqueness at our company. We thank all applicants, however, only those selected for an interview will be contacted. 

Sentia is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know.