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As we inch closer to the end of 2020, we must take a moment to step back and reflect on the roller coaster of a year we have had. Disruption has been at the forefront of 2020 forcing businesses to quickly pivot and adapt to new and unfamiliar forms of normalcy. Unfortunately, the COVID-19 pandemic will not miraculous disappear once the clock strikes midnight on January 1st 2021. This new reality - this digital transformation - is for the long haul.